AT&T's CEO, John Stankey, apologized for a widespread cellular outage affecting thousands of customers. He announced compensation for affected accounts without compromising the company's 2024 objectives. Stankey assured prepay customers of options and addressed concerns from mid-market and enterprise clients. Initially suspected as a cyberattack, the outage was attributed to an incorrect network expansion process. Stankey admitted the letdown for customers and thanked staff for their response efforts, promising preventive measures for future incidents. Will these measures actually work? What kind of credits would make up for this crucial mistake?
https://www.cnbc.com/2024/02/25/att-ceo-says-some-customers-will-receive-credits-for-outage.html
It is crazy that something like this can happen on this big of a scale. What was the amount of compensation the customers will be receiving?
ReplyDeleteI can relate to this because this problem was happening on my phone. I am also wondering what credits will make up for this mistake, along with which customers will receive compensation. At&t has millions of customers and I doubt they could fairly credit all of them.
ReplyDeleteI actually got a text message today from AT&T saying that they are very sorry for the inconvenience and that they will reach out to us if we were directly impacted ( probably for compensation purposes) so I'm curious to see what the compensation is if I wasn't directly impacted. I wonder how this outage imapcted their customer base and if the realiability and reputation of the company is impacted after this outage.
ReplyDeleteThis is very interesting how an outage of this size could happen from an error in expansion. This seems like a very costly mistake for the business, and I wonder how much the mistake would end up costing them.
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