As of today, we are three months away from Christmas, and if you have not already thought about holiday shopping, you may want to start. Due to COVID-19, the holiday buying season is likely to be an avalanche of e-commerce shopping and deliveries, promotions being run early by merchants, and crowd controls on Black Friday. Some stores, such as Walmart and Target, have already vowed to stay closed on Thanksgiving.
The biggest concern for the holiday season is undoubtedly online sales, where IBM is projecting sales at non-store retailers to continue to accelerate, growing by 35-percent from November to December. For comparison, from March to July the growth was 24-percent. Here are the highlights of how retailers and shipping companies are responding to the expectation in increased online shopping:
Major shipping companies, like FedEx and UPS, have begun to slap fees on package shipping for huge mailers like Amazon and Target, sometimes up to $3 or $4. FedEx also has limited several companies on the number of items they can ship from certain locations.
Some retailers plan to offer 15-percent discounts to customers who fulfill in the stores. This year will also see the highest use of alternative delivery options: BOPIS (buy online, pick up in-store), curbside pick-up, package lockers, etc.
Delivery companies are beginning to hire for the holiday season now. Amazon has announced they are bringing on 100,000 and adding to its new transportation capacity in anticipation of high holiday demand. FedEx plans to hire 70,000 workers this year, which is a 27-percent increase from last year. UPS has already hired 39,000 employees in Q2 because of having already experienced holiday levels of demand.
Lastly, retailers have begun to announce when their holiday sales will be starting, many, announcing November 8 to be the official date. Amazon, additionally, moved their annual Prime Day up to October, while hinting deals may begin weeks ahead of the day itself.
With COVID-19, the looming election, and the strain people are feeling on their finances, do you think retailers should lower their expectations for holiday shopping demand? Do you think that holiday shopping will help the economy recover? Will it only be a temporary recovery?
https://www.axios.com/coronavirus-shopping-season-57f2077a-7686-43a9-8908-6be6d2fabdcd.html